Frequently Asked Questions

Fotonex is a platform where you can find professional photographers for any type of project: weddings, portraits, products, events, social media content, and much more.

FotoNEX operates as a technology platform connecting photographers and clients. With just a few clicks, clients can search for and book photographers to suit their needs, and photographers can offer their services to a wider audience. The platform manages bookings and payments to ensure a secure transaction for both parties.

No, FotoNEX does not employ photographers directly. FotoNEX act as an intermediary that facilitates contact between clients and photographers. The contract for the photography service is agreed directly between the client and the photographer.

For general enquiries about the Terms of Service, you can email us at info@fotonex.net.

To access all the platform’s features, you need to register and create an account. During registration, you must provide accurate, up-to-date and complete information.

There are two types of accounts. Client Account: to browse, book, and manage photography services, including payments and invoices; it is free. Photographer Account: for professionals who want to offer their services on the platform, with Free, Pro, and Elite plans.

You must be at least 18 years old and have legal capacity to enter into a binding contract and use the platform.

It is not compulsory to have a company, but it is important that you can issue an invoice if the client requests one, in line with Spanish regulations.

You are responsible for keeping your password secure. If you forget your password, you can reset it from within the platform.

Photographers can offer different types of service, including: photo session (photos only), video session (video only) and combined photo and video service.

Clients can search for photographers and view profiles, portfolios, and services without registering. Once they find the professional that best fits their needs, they can select them and complete the booking through the platform; at that stage, they will need to register and log in. After the booking is made, the photographer will receive a notification within the platform and an email sent to the address linked to their profile.

Unless otherwise specified, the service includes high-quality digital deliverables (for example, JPEG files for photography). The delivery timeframe is set by the photographer and is clearly displayed both in the service description and in the booking confirmation, so both parties agree on it from the start.

FotoNEX provides an internal messaging system that allows clients and photographers to communicate directly before and after the session is confirmed, in a secure way, while keeping all booking information centralised within the platform.

Yes. When a photographer receives a booking request, they can accept or decline it depending on their availability. If they are already booked for that time slot, they can also propose an alternative date or time to the client. However, once the photographer has accepted and confirmed the job, they are expected to honour their commitment; cancellations by the photographer are only considered in exceptional cases or due to force majeure, as keeping bookings is essential to maintain trust and service quality on FotoNEX.

After each session, once the delivered content has been provided, clients can leave a rating and a written review on the photographer’s profile. Photographers can also rate clients. These reviews help build trust within the community and improve visibility and the overall experience on the platform.

The “Verified” badge is available to photographers' profiles with a PRO or Elite subscription. To get it, upload an official document that proves your training or track record in photography/videography (for example: an academic qualification, professional ID, awards, or recognition). FotoNEX will review your request within 7 working days. The document you upload will remain private and will be reviewed only by FotoNEX for validation purposes.

Payments are made through the platform using a valid payment method, such as a credit or debit card. Full payment for the service is usually required when the booking is confirmed.

FotoNEX applies two types of service fee associated with operating and maintaining the platform: one charged to clients, shown transparently before payment; and another charged to the photographer after the service has been delivered.

On FotoNEX, the prices shown to clients are displayed transparently as the final price and include the applicable VAT (by default, 21%) as well as the FotoNEX Service Fee, before payment is confirmed. If the client needs an invoice with a VAT breakdown, they can request it directly from the photographer through the platform’s messaging system after making the booking. The photographer (as a self-employed professional or a company) is solely responsible for meeting their tax obligations arising from the service (for example, VAT, personal income tax withholding/IRPF, or corporate income tax), and FotoNEX does not calculate, file, or pay these taxes on behalf of users.

Seven days after the photos are delivered, and provided no dispute has been raised, the system automatically transfers the payment to the photographer.

Yes. The client may cancel or request to reschedule the session within the first 48 hours after making the booking. After this period, the booking will be non-refundable. In the event the client needs to postpone due to force majeure, acceptance of a refund of the Photographer's fee remains at the sole and exclusive discretion of the Photographer.

The FotoNEX Service Fee is refundable only if the client cancels the booking within the first 48 hours after it was made. After this period, the Service Fee will not be refundable in case of cancellation by the client.

In the unlikely event that a photographer cancels a confirmed booking, we will refund the client 100% of the amount paid. This includes both the photographer’s fee and the FotoNEX Service Fee.

No. Although European regulations provide a 14-day right of withdrawal for many distance contracts, this right does not apply to FotoNEX services. The law specifically excludes services provided on a specific date or within a specific time period, such as a photography session.

We collect the data you provide directly, such as your account information (name, email, phone number), your profile data and payment-related data. We also collect data automatically, such as your interaction with the platform (pages visited, searches) and technical information about your device (IP address, browser type).

We use your data to create and manage your account, facilitate bookings, process payments, provide customer support, ensure platform security, improve features and, with your consent, send marketing communications.

Cookies are small text files stored on your device when you visit our website. We use them to ensure the platform works properly, remember your preferences, analyse how our services are used and improve your experience. For more details, please see our Cookie Policy.